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Assertiveness	Communications	Dealing With Difficult People	Diversity In The Workplace
Harrassment In The Workplace	Influencing	Personality-Type And Conflict In The Workplace	Stress Management

Assertiveness

Participants will acquire the practical techniques needed to effectively present their views and ideas.

Who Should Attend

Anyone who would like to express themselves effectively without becoming aggressive or feeling guilty

Course Topics

•  Recognize the effects of assertive, passive and aggressive behaviors in yourself and others
•  Identify assertive behaviors assertiveness blocks and self-defeating beliefs
•  Learn how to say "No" assertively in a variety of situations
•  Develop appropriate assertive responses when dealing with difficult situations

Communications

This workshop is designed to assist individuals in their face to face communication by developing the skills necessary to interact with mutual understanding.

Who Should Attend

Anyone who wishes to improve how they communicate with people and deal with conflict.

Course Topics

•  Understand the barriers to interpersonal communication
•  Get people to listen to your ideas
•  Know when to listen and when to problem solve
•  Deal effectively with angry people
•  Develop effective listening techniques and perception checking
•  Understand the role of non-verbal communication
•  Use effective questions
•  Describe your own feelings and reflect the feelings of others
•  Use behavior descriptions effectively
•  Give effective feedback

Dealing With Difficult People

This course will provide participants with strategies for coping with difficult behaviors.

Who Should Attend

Anyone who would like to cope more effectively with difficult behavior, both in their personal and professional lives.

Course Topics

•  Recognize different types of difficult behavior and their impact
•  Identify the causes of difficult behavior
•  Develop strategies for dealing with difficult behaviors

Diversity In The Workplace

This course addresses the need for more effective interaction in an increasingly diverse work environment. Participants will learn how to be aware of, and sensitive to, the differences between themselves and others.

Who Should Attend

Anyone who would like to interact in a more positive and meaningful way with other members of the workplace.

Course Topics

•  Define diversity
•  Identify your role in a diverse workplace
•  Recognize prejudices and stereotypes in yourself and others
•  Deal with prejudices and stereotypes
•  Develop strategies to help build and maintain a diverse workplace

Harassment In The Workplace

Provides the skills and knowledge necessary to build and maintain a harrassment-free workplace.

Who Should Attend

Anyone who would like to take personal action to prevent harrassment in the workplace.

Course Topics

•  Define harrassment
•  Identify types of harrassment
•  Explain relevant policies and procedures
•  Understand your responsibilities
•  Avoid offending colleagues in a diverse workplace

Influencing

This course will increase effectiveness in presenting ideas persuasively to gain support and agreement from others.

Who Should Attend

Anyone who would like to increase their effectiveness in presenting ideas and securing commitment from others.

Course Topics

•  What is influencing, persuasion and manipulation
•  Characteristics of influential people
•  Adopt your communication style to build credibility and respect
•  The power of your personal network
•  The 8 stages of persuasion
•  Present ideas and plans that secure commitment from others

Personality-Type and Conflict In The Workplace

Investigate personality type using the Myers-Briggs Type Indicator. Participants will also learn and practice communication skills that will help them deal with different personalities in the workplace.

Who Should Attend

Anyone who would like to understand and improve how they relate with others.

Course Topics

•  Determine your personality type
•  Determine the personality type of others
•  Develop strategies for dealing with different personalities
•  Acquire skills to deal with communication breakdown
•  Deal with conflict and emotions

Stress Management

This workshop will help participants identify their personal and work stressors as well as the symptoms of chronic stress and burnout.It will also provide tips and coping mechanisms for a healthier lifestyle.

Who Should Attend

Anyone feeling the stress of day-to-day work and home life.

Course Topics

•  Understand stress and its impact on quality of life
•  Identify signs and symptoms of acute and chronic stress
•  Acquire new techniques to manage daily stress
•  Develop a long-term action plan to minimize stress