COURSES


The following course titles are targeted to operation and/or management combined (Operational Skills), or management/ supervisors (Leadership).  The main topic titles and sub-topics (1-2 day duration) are tailored to staffs real-life work environment.   Professional Development modular based programs (3-5 days duration) are designed and customized, equipping attendees with a tool-box of skills, specific to their role and responsibilities (competency-based).  Our experienced resource team use proven learning methodologies, enabling the audience to demonstrate their ability to apply acquired knowledge and newly learned skills in a safe classroom environment, further coaching is provided by the facilitator.  As each offering is delivered your corporate vision and strategic goals are supported.

Please contact us to request a course descriptor/sample outlines, or discuss your specific training needs.

OPERATIONAL SKILLS


Briefing Notes – Tips and Techniques

Change Management
Coping through Transitions

Communications
Assertive Communications
Body Language
Feedback
Listening Skills
Professionalism and Business Etiquette
Interpersonal Effectiveness and Listening


Conflict Resolution

Customer Service
• Client Relationship Management (for Staff)
• Establishing and Maintaining Service Standards

Difficult People/Situations
Behaviors (Yours and Others)

Emotions – Emotional Intelligence

Facilitation Skills and Techniques

Harassment in the Workplace

Influencing Skills

Interviewing Skills

Leadership and Staff Development
• Leading in the 21st Century

Liveware - Critical People Skills for Technical Experts

Media Relations Skills Training

Meetings – Effective Meeting Skills

Multi-Generation and Diversity in the Workplace

Negotiation Skills – Alternate Dispute Resolution (ADR)
• Tactics & Techniques of Negotiations
• Advanced Negotiation Skills

Performance Management for Staff
• Treasury Board Secretariat’s (TBS) Performance Management Agreement  NEW!

Presentation Skills
• Slide-Deck Tips!

Professionalism

Project Management
• Project Management Skills
• Managing Project Risk
• Estimating and Scheduling

Stress Management

Supervisory Skills for Aspiring Staff

Team Building

Time and Workload Management

Train-the-Trainer

LEADERSHIP (Manager/Supervisor)


Briefing Notes – Tips and Techniques

Change Management - Leading Staff through Change

Coaching for Results and Getting Buy-in!

Communication Skills – The Basics!
• Assertive Communications
• Body Language
• Giving Effective Feedback
• Listening Skills
• Professionalism and Business Etiquette
• Interpersonal Effectiveness and Listening

Conflict Management
•Mediation

Customer Relationship Management (CRM)
• Managing Staff in a Client Service Environment (for Managers)
• Establishing and Maintaining Service Standards

Delegation Skills   

Difficult People/Situations for Management

Emotions – Emotional Intelligence

Facilitation Skills and Techniques

Harassment in the Workplace for Management

Influencing and Persuasion Skills – Getting Buy-In!

Interviewing Skills – How to Conduct an Interview

Leadership Skills
• Competency Development Program for Practicing Supervisors/Leaders

Media Relations Skills Training

Meetings – Conducting Effective Meetings

Motivational Skills

Multi-Generation and Diversity Training – Managing Expectations in a Multi-Generational Workplace

Negotiation Skills – Alternate Dispute Resolution (ADR)
• Tactics & Techniques of Negotiations
• Advanced Negotiation Skills

Performance Management Process for Management
• Performance Management – Feedback and Coaching
• Treasury Board Secretariat’s (TBS) Performance Management Agreement 
NEW!
• Managing Under Performers

Presentation Skills
• Presentations and Briefing Skills – Getting your point across!
• Slide-Deck Tips!

Problem Solving and Decision Making

Project Management Skills
• Project Management Skills for Executives
• Project Leadership
• Managing Project Risk
• Estimating and Scheduling

Strategic Planning

Stress Management

Successor Development

Team Building & Management

Time and Workload Management

Train-the-Trainer