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Participants will learn how to manage a contract to ensure on-time, on-cost and on target results.
Who Should Attend
Contract administration personnel with delegated contracting authority and budget responsibility.
Course Topics
- The rules and regulations for contracting in
the federal government
- The roles and responsibilities of all parties
to the contract
- Understanding the principal risk and liabilities
in contracting
- Avoid the common pitfalls in contract management
- Develop a workable contract management plan
- Understand the reporting requirement
This workshop is designed to help individuals make everyday contact with a client, either face-to-face or over the telephone, a positive one on one which enhances the level of customer service offered within the organization whether the client is internal or external.
Who Should Attend
Anyone interested in enhancing the level of customer service within their organization.
Course Topics
- Learn the concepts/benefits of customer service
- Understand communication skills - voice, question
and body language
- Understand the importance of listening
- Learn business etiquette
- Learn telephone technicalities - establishing credibility
- Know how to handle complaints
- Learn Customer Service Standards
- Learn the steps in measuring customer satisfaction
Participants will learn the ins and outs of starting a small business.
Who Should Attend
Anyone who is starting, or would like to start a small business
Course Topics
- Identify the qualities of an entrepreneur
- Determine possible business ventures
- Know how to structure a business
- Create a business plan
- Understand financial planning
- Read a balance sheet and profit & loss
statement
- Develop a financial forecast
- Interpret business financial ratios
- Develop a marketing and sales plan
- Identify the personal impact of running a business
This course demystifies federal government procedures for awarding contracts, and explores the do's and don'ts of government contracting.
Who Should Attend
Anyone in the government who needs outside resources
Course Topics
- Learn relevant legislation and policy
- Learn recent developments in government contracting
- Obtain resources for future reference (comprehensive
manuals, internet addresses, contacts, etc.)
- Avoid the pitfalls of assuming the responsibility
for contracting
- Get better results when depending on others
to place contracts on your behalf
- Know how to meet the operational need, get
best value, avoid delays and be able to defend your decisions based on existing
rules
- Understand the supplier's point of view when
dealing with the Federal Government
- Handle special situations (Sole Source, MERX
™, NAFTA, Acquisition Card controls, hiring former public servants, etc.)
This course will give managers who are responsible for contracting the information and confidence necessary to be government buyers.
Who Should Attend
Government personnel who oversee buying, contract directly or depend on others to contract on their behalf.
Course Topics
- Learn relevant law and policy
- Learn how to avoid problems and pitfalls
- Use options available to define the need; get
solutions to problems; solicit bids;and use MERX ™
- Evaluate bids, negotiate and monitor contracts
- Increase effectiveness working with PWGSC
- Understand sensitive issues and the latest
trends:
- employee - employer relationships
- hiring a former public servant
- ownership of intellectual property
- helping aboriginal business
- sole source justification
This course will teach job candidates how to prepare for and carry out a successful interview.
Who Should Attend
Anyone considering a change of employment
Course Topics
- Prepare for an interview
- Handle yourself during the interview
- Control anxiety
- Conduct post-interview follow-up
Focuses on the practical elements of negotiating -when, where and how negotiations are conducted. This course is available in one to three day formats.
Who Should Attend
Negotiators at all levels - from new to advanced - wanting to sharpen their skills OR personnel at all levels who are, or will be, negotiating in either a one - to - one or multilateral situation.
Course Topics
- Understand principles and practices of negotiation
- Recognize your own negotiating style and styles
used by others
- Analyse the negotiating situation
- Develop and use effective negotiation plans
- Identify and handle hidden agendas, impasse,
intimidation tactics and "games"
- Achieve mutually acceptable agreements
- Become comfortable negotiating at all levels
- Recognize negotiating strategies, tactics and
ploys
Builds on fundamental negotiating techniques and hones the skills required for the technically demanding area of contract negotiation. This course applies to contracts for goods, services and construction.
Who Should Attend
Anyone who would like to negotiate a better deal for their organization.
Course Topics
- Understand the different approaches to negotiation
and how to deal with them
- Enhance your ability to read the negotiating
situation and the negotiator
- Asses your approach as a negotiator in bilateral
and multilateral situations
- Develop and use advanced skills and tactics
- Handle difficult negotiators and negotiating
situations
- Negotiate a complex and evolving situation
Designed for those responsible for the negotiation of large and complex contractual agreements. This course approaches such negotiation form a financial, legal, and technical perspectives.
Who Should Attend
Contract negotiators, project managers and managers.
Course Topics
- Understand negotiation in the contract process
- Recognize the need for a meeting of minds and
balancing risk
- Know the key areas of negotiation and the contentious
issues of each
- Understand the pros and cons of standard contract
terms & conditions
- Develop positive positions and counter positions
for these approaches
- Handle difficult situations in contract negotiations
- Negotiate financial aspects of a contract
- Negotiate performance and response
- Negotiate a complex and evolving scenario
This advanced course will assist project managers involved in contract negotiations by integrating the essential aspects of project management, contract management and negotiation.
Who Should Attend
Managers, Project Managers, Contract Managers or anyone concerned with negotiating contracts
Course Topics
- Identify the relationship between project/control
management and negotiation
- Develop a Level One Project Management Plan
- Explain the contracting process
- Recognize the role of Specification and other
key elements in project contracting
- Understand the principles and practices of
negotiation
- Develop an effective negotiating plan
This course will teach participants how to create a personal network.
Who Should Attend
Anyone who would like to use networking to enhance their job success
Course Topics
- What is networking
- Recognize the impact of networking
- The principles of effective networking
- Identify types of networks
- Build and maintain a network
This one, workshop guides participants through the steps in planning and giving a good presentation.
Who Should Attend
Anybody who would like to make a dynamic and effective presentation
Course Topics
- Determine realistic objectives for a presentation
- Develop a presentation plan
- Identify and use varied delivery techniques
- Control nervousness
- Using visual aids with impact
- Develop and use power of persuasion
- Answer questions effectively
This course demystifies project management and gives participants practical hands-on tools to plan, monitor, control and report any type of small project.
Who Should Attend
Anyone who is responsible for planning and running short duration projects with limited staff and resources.
Course Topics
- One Day
- Know the concepts of project management
- Understand the role of project manager
- Practice the five key parts of a project plan
- Report a project
- Deal with changes to a project
- Two Day
- Know the concepts of project management
- Understand the role of project manager
- Recognize typical project life cycles
- Practice the five key parts of a project plan
- Run a project in a matrix organization
- Obtain a buy-in from "borrowed" staff
- Report a project
- Deal with changes to a project
- Three day
- All of the Above, PLUS
- Develop leadership skills for project managers
- Manage a project without formal authority
- Resolve a conflict
- Acquire delegation skills
- Multi-project Management
Learn how to evaluate contract proposals.
Who Should Attend
Anyone involved in the evaluation of proposals
Course Topics
- Understand evaluation policy and procedures
- Deal with unique evaluation situations
- Use alternative evaluation concepts
- Assist and advise in proposal evaluations
- Develop a workable evaluation grid
- Develop a defensible evaluation
Focuses on how to prospect for new business and set up personal networks in order to find new clients. Participants will also learn to conduct face-to-face client calls.
Who Should Attend
Anyone who is responsible for generating new business
Course Topics
- Understand what is meant by quality service
- Develop a client prospect list and map out
your personal network
- Plan and conduct face-to-face client meetings
- Business etiquette
- Qualifying clients
- Acquire listening and non-verbal communication
skills
- Present your organization in a positive manner
- Deal with client objections
- Summarize each call and gain client commitment
Involves participants in the entire strategic and tactical planning process - from mission statements to project plans.
Who Should Attend
Managers responsible for the planning and operation of their organization. Staff members who develop and implement the objectives and project plans that flow form the strategic planning process.
Course Topics
- Know the strategic planning cycle and process
- Establish realistic strategic and tactical
planning windows
- Know the vision and corporate mission statements
- Conduct a strategic analysis
- Create long-term objectives and priorities
- Set short-term goals consistent with higher
level plans
- Develop viable project plans, schedules and
budgets
- Obtain commitment from key personnel
- Adopt effective review and follow-up procedures
Provides an understanding of current training techniques and how to improve them.
Who Should Attend
Anyone who would like to train others, improve their skills as a trainer, or become a Microsoft Certified Trainer.
Course Topics
A Lemmex Train-the-Trainer certificate means that you have demonstrated the 14 competencies prescribed by Microsoft.
- Prepare an instructional site and start a session
- Analyze course material and learner information
- Establish and maintain credibility
- Manage the learning environment
- Demonstrate effective communication
- Demonstrate effective presentation skills
- Respond appropriately to learners needs
- Provide effective feedback
- Provide positive reinforcement and motivational
incentives
- Use instructional methods appropriately
- Use media effectively
- Evaluate learner performance
- Evaluate delivery of instruction
- Report evaluation information
 |
Certified Trainer
Lemmex Group
is an accredited training institute authorized by Microsoft to teach Instructional Techniques |
Participants will learn how to write in a clear, concise manner. This course can be customized to focus on such topics as memos and letters, proposals, and reports.
Who Should Attend
Professional writing skills will benefit Individuals at all levels.
Course Topics
- Understand the writing process
- Organize information logically and coherently
- Develop effective writing skills
- Ensure clarity and conciseness of documents
Focuses on how to solicit bids with a well-developed Request for Proposal (RFP). Special emphasis is placed on writing a good Statement of Work with performance objectives, as well as proper evaluation criteria. The Auditor General's concerns--getting results at best value--are addressed.
Who Should Attend
Anyone who depends on service contracts for project results.
Course Topics
- Know the relevant Treasury Board policy
- Understand the relationship between the project
and the contract
- Identify key pitfalls in the RFP development
- Practice writing adequate objectives
- Deal with a variety of challenging situations
- Select labour-saving contracting clauses
- Develop a good Statement of Work
- Choose the right method to evaluate "Best
Value"
- Determine "Evaluation Criteria"
Provides an understanding of this highly specific area of contracting. An effective service specification leads to an effective evaluation and service contract.
Who Should Attend
Anyone who depends on service contracts for results.
Course Topics
- Understand the modular building blocks of a
good specification
- Know the role of the service specification
in the contracting process
- Identify the content for the specification
- Develop a service specification that ensures
performance
- Place the onus of responsibility for the performance
on the contractor
Participants will learn how to increase the readability and impact of technical reports.
Who Should Attend
This course is orientated towards research scientists and technical support staff.
Course Topics
- Identify the audience and focus attention on
the most important information
- Gather, classify, select and sequence data
- Plan a writing project efficiently and begin
it faster
- Organize information in a logical manner
- Construct coherent, unified paragraphs
- Summarize information
- Check and revise writing for clarity and conciseness
